Returns & Exchanges

Our Return & Exchange Commitment

We want you to be completely delighted with your purchase of our curated Christmas decorations, lights, dining essentials, and festive supplies. If you are not satisfied, you may return most new, unused items in their original packaging within 15 days of the delivery date for a refund or exchange. Please review the details below to ensure a smooth process.

Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of receipt, please contact our customer care team at [email protected] with your order number and details about the item you wish to return or exchange.
2. Receive Instructions: Our team, based in Port Charlotte, USA, will respond promptly (typically within 1-2 business days) with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
3. Package and Ship: Securely pack the item in its original packaging, including all parts and accessories. Include a copy of your order confirmation or the RMA number inside the package. Ship the item to the address provided in your instructions.
   Note: Original shipping costs are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error or a defective item.
4. Inspection and Processing: Once we receive your return, our team will inspect the item within 3-5 business days. We will notify you via email about the status of your refund or exchange.

Return Request Email Template

To expedite your request, you may use the following template when emailing us. Please send it to [email protected].

Refund Timeline & Method

Upon approval of your return:

• Timeline: Refunds will be processed to your original payment method within 7-10 business days after we have received and inspected the returned item.
• Method: The refund will be issued to the same payment method used for the original purchase (e.g., Visa, MasterCard, JCB, or PayPal account). The timing for the refund to appear in your account may vary depending on your financial institution’s policies.
• Exchanges: For exchanges, we will ship the replacement item via our Standard Shipping method once the return is approved. You will receive a tracking notification via email.

Items That Cannot Be Returned or Exchanged

To maintain the safety and integrity of our collections, the following items are final sale and cannot be returned or exchanged:

• Personalized or Custom-Made Items: Any decoration, stocking, or wrapping paper that has been personalized (e.g., with names, dates, or custom messages).
• Opened Seasonal Consumables: This includes any Christmas wrapping paper, gift tags, or similar supplies where the original sealed packaging has been opened or compromised.
• Clearance or Final Sale Items: Any item marked as “Final Sale” on the product page or during checkout.
• Gift Cards.
• Items Not in Original Condition: Any item that is not in its original packaging, is damaged due to customer misuse, shows signs of wear, or is missing parts.

Please Note: For health and safety reasons, all items under Christmas Dining & Entertaining (such as dishware, glassware, or cutlery) must be returned in their original, unopened, and sterile packaging to be eligible for a return.