At Northlight Shop, we are dedicated to making your holiday preparations magical and seamless. Our policies are designed with care, clarity, and your complete satisfaction in mind.

Shipping Information

We ship globally to bring timeless holiday elegance to your doorstep. Please note, we are unable to deliver to a few remote regions and parts of Asia.

Order Processing

All orders are carefully handpicked and packed with festive care. Please allow 1-2 business days for order processing before your item ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95 (flat rate).
    • Estimated Delivery: 10-15 business days after shipment.
  • Free Shipping: Shipped via EMS.
    • Available on all orders over $50.
    • Estimated Delivery: 15-25 business days after shipment.

You will receive a tracking notification via email once your order is on its way. Delivery times are estimates and may vary slightly due to customs or carrier delays.

Our Return & Exchange Commitment

We want you to be completely delighted with your curated Christmas decorations, lights, dining essentials, and festive supplies. If an item does not meet your expectations for Timeless Elegance, our straightforward process is here to help.

You may return most new, unused items in their original packaging within 15 days of the delivery date for a refund or exchange.

Please Note: Original shipping costs are non-refundable. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a defective product.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of receipt, contact our customer care team at [email protected] with your order number and item details.
  2. Receive Instructions: Our Port Charlotte-based team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Package and Ship: Securely pack the item in its original packaging with all parts and accessories. Include a copy of your order confirmation or the RMA number inside the package. Ship to the address provided.
  4. Inspection and Processing: Once received, we will inspect the item within 3-5 business days and notify you via email regarding the status of your refund or exchange.

Return Request Email Template

To expedite your request, you may use the following template when emailing us at [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Northlight Shop Team,
I would like to request a return/exchange for an item from my recent order.
Order Number: [Your Order Number]
Item Name: [e.g., Crystal Star Tree Topper]
Reason for Return/Exchange: [e.g., Changed mind, Item defective]
Preferred Resolution: [Refund / Exchange for [Specific Product]]
I confirm the item is unused and in its original packaging.
My shipping address is: [Your Full Address]
Thank you,
[Your Full Name]

Refund Timeline & Method

  • Timeline: Upon approval, refunds are processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
  • Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). The time for the refund to appear in your account depends on your financial institution.
  • Exchanges: Replacement items are shipped via Standard Shipping once the return is approved. You will receive a tracking email.

Items That Cannot Be Returned or Exchanged

To ensure the safety, quality, and integrity of our collections for all customers, the following items are considered final sale and cannot be returned or exchanged:

  • Personalized or Custom-Made Items: Any decoration, stocking, or wrapping paper personalized with names, dates, or custom messages.
  • Opened Seasonal Consumables: Christmas wrapping paper, gift tags, or similar supplies where the original sealed packaging has been opened.
  • Clearance or Final Sale Items: Any item marked “Final Sale” on the product page or at checkout.
  • Gift Cards.
  • Items Not in Original Condition: Items not in original packaging, damaged due to misuse, showing wear, or missing parts.
Important Health & Safety Note: All items under Christmas Dining & Entertaining (such as dishware, glassware, or cutlery) must be returned in their original, unopened, and sterile packaging to be eligible for a return.

We’re Here to Help

Creating magical holiday moments is our passion, and that includes ensuring your complete satisfaction. If you have any questions, please don’t hesitate to reach out.

Northlight Shop Customer Care
Email: [email protected]
Address: 23128 Donalda Avenue, Port Charlotte, US 33954

Warmly,
The Northlight Shop Team 🎅✨